What are the shipping times for your products?
We take 1 to 2 days to process your order and then 6 to 14 days to deliver it to you.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in Switzerland. Our warehouses are located in China and France.
Do you provide product tracking/tracking information?
Yes, tracking is sent automatically when the package is shipped. All you have to do is click on the link provided.
Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.
I received a damaged item. What can I do ?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: firstname.lastname@example.org and we will send you a similar replacement item as soon as possible or issue a refund.
Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Where are you located?
We are located in Switzerland.
I still have not received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about tracking it, please contact us by email at email@example.com.
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy here .
Does COVID-19 impact your deliveries?
Yes, some deliveries may be impacted by COVID-19, which causes a delay in delivery of approximately 10 days. Customers affected by this type of problem are informed and can also consult their delivery tracking at any time.